FAQ

Many of the amazing people who work at Overwatch have epilepsy themselves or care for loved ones who have seizure disorders.  That means that when you call Overwatch, you will be speaking with someone who faces similar challenges as you.  Developing new product features together with the epilepsy community is how we fight epilepsy and how we improve the quality of life for those living with seizure disorders.  Interested in knowing more about Overwatch or our individual stories or have a suggestion on how we can improve the Overwatch App? Give us a call! 833-316-6114

The Overwatch App uses proprietary algorithms to detect movements that may be indicative of seizures. Once detected, the Overwatch App prompts your Apple® Watch  to send a message to Overwatch’s data-center (the Cloud), which then sends a text message or generates an automated telephone call to your caregivers or trusted contacts so that they can seek help on your behalf. The Overwatch App also records all seizures in an online seizure diary (the Patient Portal) so that you and your doctor can use that information to help identify patterns and triggers in your seizure history or to design more effective treatment protocols.

We use proprietary, patented algorithms to separate out normal movement from seizure-like movement. The Overwatch App is embedded into the technology of an Apple® Watch, meaning the user also has the ability to utilize all the other features that Apple puts into their smartwatches.

The Overwatch App captures tonic-clonic seizure movements.

Once the Overwatch App detects a seizure-like movement, your Apple® Watch will vibrate and/or make a sound to notify you that an alert is about to be generated.  If the movement that was detected by the Overwatch App is not a seizure or if you do not need help, you have the option to cancel the alert on the Apple® Watch.  If you do not cancel the alert within 20 seconds of the Apple® Watch vibrating and/or making a sound, your caregivers and contacts are automatically sent a notification of a seizure that includes your GPS location.

Currently, the Overwatch App runs only on Apple® Series 3 Watches (or newer) that are enabled with GPS + Cellular capability.  We are working on updating the Overwatch App so that it will also work on Android smartwatches.

Absolutely! By participating in our promotional, pre-launch offer you get an Apple® Watch that you are free to use as you wish! The Overwatch App will continue monitoring in the background while you use other apps that run on Apple’s® Watches.

Yes! Please note, however, that the Overwatch App may not be able to provide monitoring and alerting functionality when you are using the Workout App on your Apple Watch.  If you use the Workout App on your Apple Watch to track and monitor your workouts, please verify that monitoring is ON after each workout.

Yes! Check out our promotional pre-launch offer- a FREE trial month of the App! You will be able to download the App in February 2020 and test out all of the features through the end of March. If you do not cancel at the end of the FREE trial month, you will be billed the monthly membership fee of $29.99 in April. 

The battery life of an Apple® Series 3 Watch with GPS + Cellular is about 18 hours after an overnight charge. Using the magnetic charging cable (included with your Apple® Watch), it takes about 2 hours to fully charge from zero to 100%.  Using other apps on your Apple® Watch (e.g. playing music, heart-rate monitor, etc.) will usually shorten the battery life of the watch.

Knowing where you are during a seizure is essential in getting help to you quickly. When the Overwatch App sends alerts to your caregivers, it includes your current GPS location so that they can get assistance to you as soon as possible.

Yes! Should you need to set up your iPhone to be on WiFi only (i.e. airplane mode to turn off cellular data), the App will still send notifications over available WiFi networks.

The Patient Portal for the Overwatch App is your daily seizure log. You can use the seizure information that is automatically logged in the Patient Portal (i.e. seizure frequency and intensity) when speaking to your doctor about treatment options and seizure control protocols.

If you have any problems or concerns about the Overwatch App or the Patient Portal, our Customer Care Team is available to assist you Monday – Friday from 10 AM – 6 PM Central Standard time at (833) 316-6114. Outside of these business hours or on the weekends, you can leave a message with our answering service that will be returned the next business day. You can also reach us via email at support@overwatchdh.com.  Emails received outside of business hours or on the weekends will be promptly responded to the next business day

If you signed up for our promotional pre-launch offer, you will receive an Apple® Series 3 Watch (or higher) and three months of monthly monitoring service at no additional charge. You will also be enrolled in an additional three-month subscription plan (which will be billed monthly) that cannot be cancelled or refunded.  After the three-month subscription plan ends, your monthly monitoring subscription will automatically renew each month unless you cancel prior to each renewal by logging into your account and cancelling your subscription.

  • If you cancel within the first 30 days of receiving your watch, you can return for a full refund ($199) ONCE we receive the watch back in good working condition (the condition in which it was shipped out).
  • If you cancel outside of the first 30 days, there is no refund and you are still required to pay for the three months of service you agreed to (three charges of $29.99/month). The Apple Watch you purchased as part of the pre-launch promotional offer is yours to keep.

The Promotional Pre-Launch Offer Terms and Conditions can be found under our website’s Terms of Service.  These Terms and Conditions serve as a contract between you and Overwatch Digital Health. They outline the details of the promotional pre-launch offer and by your participation, you agree to comply with these Terms and Conditions.  Overwatch’s Terms of Service can be found here.

The Apple® Watch that is included in our promotional, pre-launch offer must be paired with an Apple® iPhone (version 6S Plus or newer). The iPhone must have an eligible cellular service plan with one of the following four carriers: AT&T, Spring, T-Mobile, or Verizon.

Yes! The Apple Watch and Overwatch App will not interfere with a VNS. One of the great things about an Apple Watch is that you can set heart rate parameters so that the watch will alert should the heart rate of the wearer go above or below a certain number. We understand that many people with epilepsy find this information important and the fact that the watch can monitor this is a large part of why we chose it as our hardware platform!

We are testing, upgrading, and finalizing all the features and functions of the Overwatch App so that we can deliver to you the best epilepsy seizure monitoring, alerting, and reporting product and service on the market. We expect to ship your Apple® Watch in February 2020.

We understand the importance of giving wearers the option of both Apple® and Android depending on your caregiver’s phone. We plan on launching an Android version of our technology by early 2020.

At this time, the Overwatch App is not covered by medical insurance or by Medicare or Medicaid.

No! We designed the Overwatch App to operate on a cellular service so that you would not need to have your iPhone nearby in order for the Overwatch App to be connected at all times.

The Overwatch App creates a personalized seizure log that will collect the date/time of your seizures. In addition, our website collects various website visitor information. See our Privacy Policy and Terms of Use for additional information that Overwatch may collect. In addition, the Overwatch website and systems all comply with the requirements for HIPAA.

 

Our promotional pre-launch sales campaign includes an Apple® Watch and three months of monitoring service for a one-time payment of $199. You will be making a commitment to also purchase an additional three month subscription of monitoring service which will be billed at the regular monthly monitoring price of $29.99/month. Your cellular service provider may also charge you a monthly service fee to add the Apple® Watch to your cellular plan (usually $10/month).

The Overwatch App is designed for anyone who can comfortably wear the Apple Watch. See Apple’s sizing chart below for reference:

Our Customer Care Team is available from Monday to Friday 10 AM Central Time to 6 PM Central Time at (833) 316-6114 or at info@overwatchdh.com. Any messages left with our answering service or emails that are sent to us after-hours or on weekends will be promptly returned the next business day.